NZD, cards and offshore currency conversion
Check whether the live account truly settles in NZD, which cards or bank methods appear, where FX is applied and how a withdrawal returns. A displayed NZD equivalent can still hide conversion.
FS CasinoPlayer essentials
FS Casino · New Zealand · Login and recovery
New Zealand · Use the password-reminder option below the FS sign-in window if you cannot remember your password. Check the registered inbox and spam folder. If recovery fails, contact support from that email; opening another account can create a duplicate-account problem.
Login and recovery
18+ only. Bonus conditions and identity checks apply.
New Zealand check required
Operator access and the changing NZ regime are separate
New Zealand is not named in the operator's prohibited-residence list, but the country is moving toward a licensed online casino regime. Current participation rules, future licensing and actual registration acceptance must not be collapsed into one claim.
NZ address, payment ownership and source of funds
KYC can require identity, residential address, payment evidence and source of funds. Keep one account and a same-name method so documents match at first cashout.
Gambling Helpline and New Zealand support
For gambling harm, New Zealand's Gambling Helpline and health services provide local help. Future licensing changes do not remove the need for present-day limits, self-exclusion and a clear stop plan.
Recover access without opening another account
Use the password-recovery option below the sign-in form and enter the email registered to your FS account. Check spam and use the newest recovery email. Do not create a second account when a reset fails: that does not restore your existing balance or verification.
If you no longer control that mailbox or the account is blocked, email support@fs.casino with your registered email, the error message and when it occurred. Ask for account recovery. Do not send passwords, one-time codes or full card details; submit identity documents only through a verified secure upload route.
Help without signing in
You can email support@fs.casino even when you cannot access the account. Include the registered email, the error or request reference, its time and a concise description. Do not attach identity documents to the first message; ask for a secure submission route.
Account verification
Prepare a readable identity document and evidence that the payment method belongs to you. Address, selfie or source-of-funds evidence may also be requested. Use the secure account upload instructions; never send passwords, one-time codes or a card security code.
Play with limits
Set an affordable loss limit and a time limit before starting. A bonus deadline is not a reason to spend more or chase a loss. Stop if gambling affects essential spending, sleep or relationships; use self-exclusion and independent support when needed.