FS Casino support and complaints email addresses, what to include in an account request and how to keep passwords and verification documents private.
Reviewed · Terms, bonus and KYC policies
Account support · no sign-in required
support@fs.casino is the support address published in the FS Casino Terms. You can use it for login trouble, verification, a deposit, a bonus decision or a withdrawal even when you cannot sign in. Send from the registered email where possible. No support response time is guaranteed here.
Use a short subject describing one issue. Include the registered email, error text or request reference, date and time, and the outcome you need. For a payment, add amount, currency and method with a masked reference. A concise timeline is more useful than repeatedly opening the same request.
Use the password-reminder option below the FS sign-in window and check the registered inbox and spam folder. If no message arrives or the registered address is inaccessible, explain that to support. Do not open another account to replace a locked account or give anyone a one-time login code.
Do not attach identity scans, full card images or bank statements to an unsolicited first email. Ask support which secure submission route is approved for the check. Never share passwords, card security codes, one-time codes or wallet recovery phrases, even if a message claims to be from support.
complaints@fs.casino is the complaints address in the Terms. Include the previous support reference, the decision you dispute, relevant dates and the resolution you are asking for. Keep copies of the correspondence. A complaint is not submitted merely by opening this website.
Confirm the address carefully and remove unnecessary sensitive details from any screenshot. This page does not collect messages, payments or attachments and cannot inspect a balance. Use the verification and withdrawal guides below if you need help identifying the missing information first.