Prepare FS Casino identity and payment checks, understand when KYC can start and resolve rejected documents without sharing sensitive data by ordinary email.
Reviewed · Terms, bonus and KYC policies
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The published KYC policy sets a standard check at total transactions of 1000 USD or EUR. This is not a no-check allowance: a risk review, a suspected terms breach or an earlier request can trigger verification below that amount. Complete any outstanding request before expecting withdrawal approval.
Use a readable, unexpired identity document and make sure the registered name matches the owner of the payment method. Keep the whole requested document in frame, without glare or edited details. An address record, selfie or evidence of the source of funds may be requested in addition; not every account is asked for the same set.
The KYC policy describes a card image with the first 6 and last 4 digits and the cardholder name visible. Cover the middle digits and the security code. Follow the secure upload request for the specific check and never provide a password, one-time login code or wallet recovery phrase.
Read the reason before submitting again. Check expiry, all document edges, image sharpness, the name match and whether the requested document type was used. Ask which item remains outstanding instead of sending a larger bundle of unrelated personal files. A new deposit does not resolve a document mismatch.
Write to support@fs.casino from the registered email address. Give the account issue, the request reference and the rejection message without attaching ID to the first email. Ask for the authenticated upload route or an approved secure alternative. Do not create a replacement account to bypass the check.
Keep the confirmation and request reference. Identity approval does not by itself approve a payment: ownership, source-of-funds, bonus and withdrawal checks can be separate. If a cashout is pending, ask which review is unfinished and whether the published approval period has begun.