Use the same account and verified identity each time. Ontario residents are excluded by the current terms; elsewhere, a failed login can reflect eligibility, KYC or duplicate-account checks as well as a password issue.
18+ only. Bonus terms and KYC apply.
The operator terms exclude residents of Ontario. Outside Ontario, eligibility still depends on the province, the registration screen and the operator's current checks; a Canadian IP or CAD price is not approval by itself.
Canadian players usually expect CAD settlement and Interac-style banking, but the live cashier decides which rails are actually offered. Check deposit currency, conversion, withdrawal return path and any method-specific limit before funding.
Use legal identity details and a payment method in the same name. The operator can request identity, address, payment and source-of-funds evidence, with standard verification able to start once total transactions reach USD/EUR 1,000 equivalent.
Canada's safeguards are provincial. Ontario players can use ConnexOntario and the regulated iGaming Ontario system; players elsewhere should use their provincial gambling support and self-exclusion service rather than assuming one national process.
Use the password-reminder option below the FS sign-in window if you cannot remember your password. Check the registered inbox and spam folder. If recovery fails, contact support from that email; opening another account can create a duplicate-account problem.
You can email support@fs.casino even when you cannot access the account. Include the registered email, the error or request reference, its time and a concise description. Do not attach identity documents to the first message; ask for a secure submission route.
Prepare a readable identity document and evidence that the payment method belongs to you. Address, selfie or source-of-funds evidence may also be requested. Use the secure account upload instructions; never send passwords, one-time codes or a card security code.
Before depositing, compare the method's minimum, currency, fees and withdrawal route in the cashier. Use an account or card in your own name. A displayed payment logo is not a guarantee that the method is available for your residence.
Set an affordable loss limit and a time limit before starting. A bonus deadline is not a reason to spend more or chase a loss. Stop if gambling affects essential spending, sleep or relationships; use self-exclusion and independent support when needed.